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DIY-Expertbot
The Product
Chiron™ is a proven Artificial Intelligence like ("AI") tool,
able to create the very realistic illusion that a client is actually interacting
with another human. MCF's Chiron™ technology is the next generation
in the convergence of Internet and telephony customer interaction. It can
be used for help, learning, entertainment or education. With over
tens of millions standard responses built into the core technology
we are ready to customize it for you.
MCF III provides front-end solutions for companies who want the personal touch
in responding to their customers needs. Using real world testing the Chiron
systems can address many applications where no satisfactory solution currently
exists. Relative to present generations of AI technology, MCF's new generation
with the "human touch" of interaction is significantly more proactive.
Other AI technology is only reactive. When you ask other "AI" a question, they gives
you only a single answer and comes to a grinding halt.
MCFIII is the most powerful "Artificial Intelligence like" technology
publicly available for any price. Our patent pending technology has over nine
years of full time development. It is a proven technology that has been in
real world use around the globe for one and half years. We have had over 100,000
users worldwide, they have helped us prove, polish and improve Chiron.
The Human part.
DIY-Expertbot has the personality to make your customers feel comfortable.
We can build a profile on their likes and dislikes from the minute they start
to talk. It can be modified on the fly when things change. This follows the
real world model of going into a class where the teacher and assistant remembers
you and your history.
This is cutting edge technology DIY-Expertbots can be as friendly and as comfortable
for customers as a cartoon, to a real live interactive video clips of of your
corporate spokesperson. This interactive technology gives them the ability
to get the answers they are looking for with their computer.DIY-Expertbot:
A picture is worth a 1,000 words.
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Our DIY-Expertbots (computer-personalities) can have different video for each
unique personality or situation. The DIY-Expertbot could be a Plumber, electrician,
Lawn & Garden or even home designer. Showing how to do a project, during
instructions and movies the customer can talk (type if using Short Message
Service "SMS") to the DIY-Expertbot. The DIY-Expertbot will seem
to be a live web cam chat during the lesson. At times the DIY-Expertbot video
could be paused in a natural manner. The DIY-Expertbot would stop naturally
as if listening to a question in a web cam type of video. This creates the
illusion that you are really in the situation like fixing a kitchen sink and
posing questions and answering them to the DIY-Expertbot. Keep in mind the
DIY-Expertbot is also proactive and reacts in a very human way asking questions.
Distance learning
Each DIY-Expertbot teacher can be different and do things in a different way.
The computer-personalities always make the chat always unique and personal.
They will refer to the customer by their name along with casual personal comments
like "Yes <customer's name>, this is
how you put the Teflon tape on."
With computers and our AI, it can be a constant resource for the customer.
Additional AI with Human assist
• Web (video controlled
by human operator and LIVE text chat)
• Phone help line
(video controlled by human operator ie press #29 to have the DIY-Expertbot
remove a strip of wall paper.)
At each visit, MCF’s sophisticated “learning database” tracks
and stores interesting user input, phraseology, and behavior which can be
utilized anytime in the future to create more “personalized” responses
by the Chiron product. Profile building is constant with Chiron. Data Mining
to customize follow up emails to personalize all interaction with the end
user is unprecedented. We can "personally" endorse or probe for
information you want, all naturally within the constant interactive casual
chat. For Example: DIY-Expertbot ”Have you
looked at our Painting tips for your whole house DVD?
I think it would help on this project.”
Revenue Overview
Products using Chiron will reveal a client's desires and personal preferences
which can be matched with your products, services or offers, in a highly direct
and relevant manner. This target capability will offer multiple complimentary
avenues to derive revenue. Here is a small sampling or revenue generators:
• Sell as a stand-alone
product CD.
• Internet version,
charge a small monthly fee.
• Provide Data mining
capabilities to you.
• Charge other manufacturers
for a product placement movie. For example: Branded
PRODUCT pays for the movie of their product being used on the site.
I.e. product placement or an infomercial Ad type of thing.
• Banner ads based
on location and chat the human is having with the cyber-personalities For
example: Branded PRODUCT Faucets.
• Allow customers
to send web cam or photos in email to a human for real time professional advice.
Sub markets
• Have DIY-Expertbot
promote a product, brand name products service etc with links to outside web
sites.
• Surveys for information
you or others might want or need. I.e. did you let the
glue dry for 8 hours today? Did you understand how to use <topic>
during a conversation? This would be in a very natural chat with the customer.
Facilitating other sales
• DIY-Expertbot can
a have huge Product information database for monetizing it.
• Suggest services
and products to the customer based on chat. “I
don’t know what color to paint my kitchen...”
• Selling products
or other services recommended by the DIY-Expertbot to the customer:
For Example: Branded PRODUCT Glue Gun can be
based on customer’s history and chats and what they disclose to the
DIY-Expertbot. With our data collection and profiling being built minute by
minute from the ongoing chat, Laser targeting of other products or services
is now available to know what to recommend.
Always getting smarter
• It allows additions
and changes on the fly.
• It saves logs for
changes and data mining.
• It has the ability
to alert a human operator to handle when DIY-Expertbot does not know something.
Later that information or logs can be woven into the DIY-Expertbots database
for the future.
• HELPERs cyber-personalities.
Example: The customer has been interacting with a Plumberbot. The human asks
a question that the Plumberbot would NOT know like, “How
do I put my light fixtures above the sink ?” The Plumberbot
Expert could say. “Hold on <
customer’s name > Dani <
Electricianbot Expert > should answer that”.
This would pass control over to that expert DIY-Expertbot in a very seamless
way.
• Pre project and
post project. How the project went and what can I do next.
• Build profiles
based on projects they have talked about for next chat.
Technology
Each of our MCF database servers can presently handle up to 3,000 clients
simultaneously per low cost retail computer. A single T-1 connection can allow
63,000 users at the same time. Our robust scaleable system can, if needed,
be scaled up to serve simultaneously ten million (10,000,000) clients.
Conclusion
MCF is designed to give its licensing partners the most powerful and flexible
platform for inclusion in their own products. With Internet connectivity,
there can be constant updates, additions and functions at anytime our partners
wish to be as current as next month’s fashions.
This summary is only the tip of the iceberg of what Chiron can do. To keep
this summary brief we are only able to touch on a few items here. As you can
see this is unprecedented as a revenue generator, a customers education tool
and cost control addition.
A
very simple of
this technology is available at http://www.mcfiii.com/DIYDemo1.html
You will need to enter your password to run the demo. Your
password is MYDEMO
This mini demo is made of only 12 small video clips. A production version
would use 100's of them and 1,000's of other questions to respond to. The
chat part is just as limited in this quick sample.
Information and custom pricing requests may be directed to: ScottMcTyre@MCFIII.com
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Designated trademarks,
product ,service names and brands are the sole property of their respective
owners.
Copyright © 2000-2007
MCF III, Inc. All rights reserved. Patent Pendiing
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